Terms of Service

ScanRival, operated by Cell Labs, Inc., is a service that contacts companies on your behalf to recover money you are owed, and removes your details from data broker lists.

Before we contact anyone, you sign an authorization naming the company and the matter. It lets us speak on your behalf about that specific thing, and nothing else. You can revoke it at any time and we stop.

You confirm that the claim is yours, that what you tell us is true as far as you know, and that you have the right to authorize us to act on it.

These are commitments, not preferences. They apply to every call, without exception.

• It says it is an AI assistant acting for you, before anything else.
• It says the call is recorded.
• It never claims to be you, and never claims to be a person.
• It does not lie about the facts of your case.
• It is firm, and it is not abusive to the person on the other end.

Sometimes a company will insist on hearing your voice before it will discuss your account. When that happens we call you, put you on for the verification, and take over again afterwards.

We cannot promise an outcome. We do not decide whether a company pays you. We can promise the work: the calls, the escalation, the written follow-up, and the record of what was said.

We also cannot promise that your details stay off every data broker list. Brokers re-list people constantly, which is why removal is something we repeat rather than finish. Anyone telling you it is permanent is not being straight with you.

• Reading your documents is free. No card required.
• One fight is $39, or $19 if you have a monthly plan. Charged once, when you tell us to start.
• The monthly plan is $16, billed month to month. Never a year up front.

If we never reach a human at the company, you do not pay for that fight. That is the one outcome we control, so it is the one we will refund.

You can cancel a monthly plan at any time from inside the app, in one tap. We will never require a phone call to cancel.

Do not ask us to:

• Pursue a claim that is not yours.
• Tell a company something you know to be untrue.
• Harass a person rather than dispute a decision.

If you do, we will stop work and close your account. Full detail is in our Acceptable Use Policy.

These terms are governed by the laws of the State of Delaware. Either of us can end this agreement at any time. If we change these terms in a way that matters, we will tell you before it takes effect rather than quietly updating a page.

Questions: legal@scanrival.com.