Acceptable Use Policy

ScanRival exists to dispute a decision a company made about your money. It is a persistent caller acting on your behalf, which is exactly the kind of tool that could be pointed at a person instead of a company. It will not be.

• Someone else's claim. Only fights that are yours, or that you are genuinely authorized to bring for someone in your household or care.
• Claims you know are false. If a charge was legitimate, we are not the way to reverse it. Lying to a company through us is still lying, and it is your name on the authorization.
• Calling an individual. We call businesses, agencies and institutions at their published lines. We do not call people at home.
• Harassment through volume. Persistence means escalating properly. It does not mean flooding a line, and we will not use our capacity that way.
• Anything unlawful. Including using us to obtain information you are not entitled to, or to impersonate someone.
• Circumventing your own agreement. We argue rules that apply to you. We do not help you escape an obligation you actually owe.

Some fights touch situations where a call could make things worse rather than better — active legal proceedings, disputes involving a restraining order, or anything where the other party is an individual rather than an organization.

In those cases we may decline, or ask you to speak to a lawyer first. That is not us avoiding difficult work. It is us recognizing that a phone call is the wrong instrument.

We stop the work in progress and tell you why. Depending on what happened we may close your account. For anything unlawful we will cooperate with the relevant authorities.

If you think we have got it wrong, say so — email support@scanrival.com and a person will look at it.