Privacy Policy

ScanRival is operated by Cell Labs, Inc. We call companies on your behalf to recover money you are owed, and we remove your details from data broker lists.

This policy explains what we collect, why each piece is necessary, and when we delete it. Questions, or want something deleted? Email privacy@scanrival.com.

We ask for as little as the job allows. Every item below exists because a company will refuse to talk to us without it.

• What you send us. Photos of denial letters, bills, statements and notices. We read these to work out what happened and what you are owed.
• Identity details. Your name, date of birth, address, account or member number, and in some cases the last four digits of a Social Security number. Companies use these to verify you before they will discuss your account at all.
• Call recordings and transcripts. Every call we make for you is recorded, so you have proof of what was agreed.
• Contact details. Your phone number and email, so we can text you when something changes and reach you if a company insists on hearing your voice.
• Payment details. Handled by our payment processor. We never see or store your full card number.

Our agent states at the start of every call that it is an AI assistant acting for you and that the call is recorded. It does not claim to be you, and it does not claim to be a person.

You can ask us to delete any recording at any time. If you do, you lose the proof it contained, so we will tell you what you are giving up before we act.

Denial letters and medical bills contain health information. We treat these as the most sensitive thing you send us: they are encrypted, access is limited to fighting your case, and they are never used to train models or sold to anyone for any purpose.

ScanRival is not your health plan or your provider. We act as your personal representative, on your instruction, using an authorization you sign. If you revoke that authorization we stop using the information immediately.

To get your details off data broker lists, we submit deletion requests as your authorized agent. Some brokers require proof of that authority before they will act, which means passing along the minimum identifying information they demand — usually a name and an address.

That is an unavoidable irony of this work: proving who you are to someone whose records of you we want erased. We send the least we can, and only to the broker holding the record.

We do not sell your information, and we never will. It is shared only where the work requires it:

• The company we are fighting. Only what they need to verify you and discuss the claim.
• Our telephony provider. To place calls and store recordings.
• Our AI providers. To read your documents and conduct the call. Your data is not used to train their models.
• Our payment processor. To take payment.
• Regulators or courts. When escalating your case, or where the law requires it.

• Identity details used for verification are deleted once your fight closes. We do not need them after that.
• Documents and recordings stay while the fight is open, and afterwards for as long as you want the proof. You can delete them yourself at any time.
• Your account lasts until you close it. Closing it deletes everything except records we are legally required to keep, such as payment history.

Ask us for a copy of everything we hold, ask us to correct it, or ask us to delete it. Email privacy@scanrival.com and we will act within 30 days. We will not charge you, and we will not ask why.

Depending on where you live you may have additional rights under laws such as the CCPA or GDPR. We apply the strongest version to everyone rather than sorting people by postcode.